Shipping Policy
Company Name: “Company Name” – Shipping Policy:
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Processing time: “Number of days” days (this is the time required to process the order from the time you place your order to the time the order is dispatched.)
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If we cannot process within this time frame we will contact the customer to give the customer the option of waiting or cancelling the order.
Shipping:
All items are shipped from “area”.
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International Deliveries are sent via courier with tracking, courier method determined by the destination country.
Customs, Duties and Import Taxes:
Please note that international orders may be delayed at customs. Import duties and taxes at the destination country may apply at an extra cost to the buyer. Any customs and import duties charged once the parcel reaches its destination must be paid by the recipient of the parcel. Please contact your local customs office for information about current customs charges before placing your order.
Note:
Shipping charges are calculated based on weight of the items purchased and final destination; this information will be available on your cart. In case your country does not appear on the cart, please reach us on “Company email address”
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Refund Policy:
Returns and exchanges are accepted if an error occurred in orders sent. Please contact us before returning the item. However, should you have any questions upon receipt of your package, please do not hesitate to contact us on email: “Company email” and we will do our best to accommodate you.
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To log a return, email us at “Company email”.
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If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions/Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. It may take some time for your bank or credit card company to process and post the refund.